As a consumer, you should expect excellent customer service regardless of what product you’re using or looking for. When it comes to insurance in NM, you need a partner that has your best interests in mind. After all, you’re trusting valuable assets and even your family’s future to quality coverage. Not all agencies are created equal, however, and sometimes you need to take your business elsewhere.
With issues related to car, home or fire insurance, time is of the essence. If problems aren’t addressed quickly, they can escalate and lead to more extensive damage or out-of-pocket costs to you. If your agent isn’t responding to your concerns in a timely manner, you need to find insurance in NM that is committed to better service.
One of the biggest complaints customers have about insurance companies is that they raise rates without warning. Your agent owes it to you to communicate any changes to your policy, including premiums or deductibles. If you’re bill is going up every year or even more frequently, and there’s no explanation why, it’s time to move on.
There’s no reason to stick with an insurance agency that doesn’t give you the level of coverage you need on your home, car or other assets. The best agencies should be able to cater their offerings to your situation.